On the rare occasions that incorrect goods are delivered Tom Rogers will fully refund or replace the bottles concerned, including return shipping costs, providing they are returned unopened within one month of delivery.
If a wine is found to be faulty we will be happy to offer a replacement or refund. Notification must be given to us within 5 working days of delivery.
All reasonable steps will be taken to ensure your wine is received in good condition. Should your wine not arrive in satisfactory condition please contact us within 5 working days. Whilst your wine will be replaced or fully refunded, Juniper requires damaged goods to be returned within 21 working days so we can take action with the carrier.
In the event that we have run out of an item on your order, we will endeavour to contact you to arrange a replacement. Where an Item ordered is not available we may accept the order for the remaining Items ordered which are available.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.