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Terms of Service

ORDERING AND PAYMENT

Tom Rogers’ wines can be ordered online, by phone, fax or mail.

Payment is accepted by credit card (Visa or Mastercard)

Orders by phone - phone Tom on 0422233154 during business hours, EST 8am – 11pm Monday to Friday.

Please note: There is a minimum order quantity of 6 bottles.

 

SHIPPING

Freight is set at $15.00 for all domestic shipments.

Wines will be shipped from the winery within 3 working days from clearance of payment.
Australia Post is the carrier used within Australia. Please provide instructions for delivery if you are not home as delivery is between normal business hours, in the event that no alternative instructions for delivery is advised the wine will be carded and returned to the nearest Australia Post Office for collection.

Deliveries cannot be made on weekends or public holidays.

If your wine does not arrive within 10 working days of your order being received please email tom@tomrogerscellar.com.au or call 0422233154

 

AGE RESTRICTION

You must be 18 years to order wine from this web site.

It is an offence to obtain liquor on behalf of a person under the age of 18 years.

By purchasing any of our wines, you warrant that you and the recipient of this order are at least 18 years of age.

 

REFUNDS & RETURNS

On the rare occasions that incorrect goods are delivered Tom Rogers will fully refund or replace the bottles concerned, including return shipping costs, providing they are returned unopened within one month of delivery.

If a wine is found to be faulty we will be happy to offer a replacement or refund. Notification must be given to us within 5 working days of delivery.

All reasonable steps will be taken to ensure your wine is received in good condition. Should your wine not arrive in satisfactory condition please contact us within 5 working days. Whilst your wine will be replaced or fully refunded, Juniper requires damaged goods to be returned within 21 working days so we can take action with the carrier.

In the event that we have run out of an item on your order, we will endeavour to contact you to arrange a replacement. Where an Item ordered is not available we may accept the order for the remaining Items ordered which are available.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

PRICING

Prices are subject to alteration. We shall endeavour to update the website prices whenever a change takes place. We shall contact you prior to accepting the order if there has been a change in price.

All wines are offered subject to availability and remain the property of Tom Rogers until payment is received in full.

10% GST payable on shipments within Australia is included in the prices.